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Crisis Challenges Us to Change
Daily, we learn about a crisis or upheaval disrupting a person’s life that may or may not be resolved by making personal changes. When I...
Good Intentions Are Not Enough
Do you have the right tools to implement your plan? “Although I don’t know a single for-profit business that is managed as well as a few...
What is our plan?
Everything begins with defining the mission, described in Question 1. The mission statement outlines what the organization aims to...
What are our results
What Are Our Results (what is the bottom line) Every business needs to answer, why are we here? What is our mission? What are our...
What does our customer value?
How well are we providing what our customers consider value?
Who Is Our Nonprofit's Customer?
Today, we dig into the second of Peter Drucker’s five simple but powerful questions. Question 2. Who is our customer? This is a tricky...
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